Social Image Isn't Loading
Adam avatar
Written by Adam
Updated over a week ago

This happens EXTREMELY rarely, and typically happens after changing your videos settings multiple times. Such as turning Facebook/Linkedin Connectivity on and off.

Here's how to troubleshoot:

Stage 1: Clear your cache (as it's probably just happening on your computer)

To clear your cookies just simply follow the guide relevant to your browser:

That should do the trick... but if you're still facing issues, follow step 2.

Stage 2: Remix Your Video

To remix your video follow these steps:

  1. Hover over the video you are working on

  2. Select the "Remix" button

4. Save Your Video

5. Watch the video and it should definitely work now

You should be 100% by trying both of those setting. If you've done both of those and still struggling, feel free to shoot us a message, and we'll look into your account for you.

Did this answer your question?