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Can't Access My Purchase/ Upgrades?
Can't Access My Purchase/ Upgrades?
Adam avatar
Written by Adam
Updated over a week ago

This happens when you bought the initial purchase with one email, and bought an upgrade under another email address.

Please ping support@videoremix.io and let them know you would like to merge your 2 accounts.

Please provide the 2 emails you purchased with, so we can assist you.

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